Privacy policy

Privacy Policy

Last updated: March 23, 2025

At Madison Wear, protecting your privacy is important to us. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you agree to the practices outlined in this Privacy Policy.

Personal Information We Collect

We may collect personal information that you voluntarily provide or that is automatically gathered while using our website.

This information may include:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information

  • Purchase history and transaction details

  • Account preferences and settings

  • Customer support communications

  • IP address, browser type, and device details

  • Website browsing behavior and activity

How We Collect Information

We collect personal information in several ways:

Information provided directly by you

This includes information submitted when placing an order, contacting support, subscribing to newsletters, or creating an account.

Automatically collected information

Certain technical and usage data may be collected automatically through cookies and related technologies when you browse our website.

Information from third parties

We may receive relevant data from payment providers, shipping carriers, analytics services, and other partners who help us operate our business.

How We Use Your Information

Your personal information may be used to:

  • Process and complete orders

  • Handle payments and transactions

  • Provide shipment and delivery updates

  • Respond to customer inquiries

  • Improve website performance and user experience

  • Detect fraud or suspicious activity

  • Maintain platform security

  • Comply with legal obligations

  • Send promotional communications where permitted

Marketing Communications

From time to time, we may send promotional emails regarding new arrivals, exclusive offers, or company updates.

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in our emails.

Please note that even after opting out of marketing communications, we may still send service-related emails regarding orders or support.

Sharing Personal Information

We only share personal information with trusted third parties when necessary to operate our business, including:

  • Payment processors

  • Shipping partners

  • Website hosting providers

  • Analytics services

  • Customer support tools

  • Fraud prevention services

We may also disclose information when required by law or when necessary to protect our legal rights.

We do not sell your personal information.

Shopify Hosting

Our store is hosted by Shopify, which provides the ecommerce infrastructure that enables us to offer our products and services online.

Shopify may process certain personal information necessary for secure payments, website functionality, and platform performance.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, remember user preferences, analyze traffic, and enhance the browsing experience.

Cookies may also support analytics and advertising efforts.

Most browsers allow you to manage or disable cookies through browser settings.

Data Security

We implement reasonable technical, administrative, and organizational safeguards designed to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

However, no internet-based system can be guaranteed to be 100% secure.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide services

  • Fulfill purchases

  • Resolve disputes

  • Meet legal requirements

  • Enforce agreements and policies

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of personal data

  • Request data portability

  • Object to specific processing activities

  • Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of external websites. We recommend reviewing their privacy policies before submitting personal information.

Children’s Privacy

Our services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors.

International Data Transfers

Your personal information may be processed or stored outside your country of residence.

Where required, appropriate safeguards are implemented to protect data during international transfers.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes.

Updated versions will always be posted on this page together with the revised effective date.

Contact Information

Email: info@madisonwear.com
Response Time: Within 24 hours

Customer Support Availability

Our support team is available during the following hours:

Monday – Friday: 8:00 AM – 6:00 PM (EST)
Saturday – Sunday: 10:00 AM – 5:00 PM (EST)

Business Information

Company Name: Madison Wear
Address: Suite C, Level 7 World Trust Tower 50 Stanley Street Central HK (Hong Kong)
Phone number: +14255416096