Shipping policy
Shipping Policy
Last updated: March 23, 2025
At Madison Wear, we are committed to processing and delivering every order as efficiently as possible. Please review the information below regarding order processing, shipping timeframes, and delivery policies.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends, public holidays, or outside business hours may require additional processing time. Once your order has been processed and prepared for shipment, you will receive a shipping confirmation email.
Please note that processing time is separate from shipping time.
Estimated Delivery Time
Customer satisfaction is our priority, and we strive to ensure timely delivery.
After dispatch, most orders arrive within 5–15 business days, depending on the shipping destination and carrier availability.
Delivery estimates may vary due to circumstances outside our control, including:
- Seasonal demand spikes
- Weather disruptions
- Customs clearance delays
- Carrier-related delays
Although we do our best to meet estimated delivery windows, occasional delays may occur.
Shipping Costs
We proudly offer free shipping on all orders.
No additional shipping charges or minimum purchase requirements apply unless explicitly stated during checkout.
Tracking Information
Once your order has been shipped, tracking details will be sent via email whenever available.
Please allow 2–5 business days for tracking updates to appear after shipment, as carrier systems may require time to register package movement.
Incorrect Shipping Address
Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.
Madison Wear is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information submitted by the customer.
If you notice an address error, please contact us immediately. Changes cannot be guaranteed once the order has entered processing or shipment.
Delivery Issues
If your shipment appears delayed, please first review the tracking information provided.
For shipping-related issues, contacting the carrier directly may provide the fastest and most accurate delivery updates.
Our support team is also available to assist with delivery concerns whenever possible.
Delivered but Not Received
If tracking shows your package as delivered but you cannot locate it, please take the following steps:
- Verify the shipping address on your order confirmation
- Check with household members, neighbors, reception, or building management
- Contact the shipping carrier for additional delivery details
If you still cannot locate the package, please contact us.
While Madison Wear cannot guarantee reimbursement for packages reported lost or stolen after confirmed delivery, we will gladly assist by providing shipment details and helping initiate a carrier investigation when possible.
Failed Delivery or Returned Packages
If a package is returned due to failed delivery attempts, refusal of delivery, or an incorrect shipping address, additional shipping charges may apply before reshipment.
Order Cut-Off Time
Our daily order cut-off time is 5:00 PM (GMT-05:00) Eastern Standard Time (New York), Monday through Saturday.
Orders placed after this time will be processed on the next business day.
Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, or local fees imposed by the destination country.
Any such charges remain the responsibility of the customer unless otherwise stated during checkout.
Contact Information
Email: info@madisonwear.com
Response Time: Within 24 hours
Customer Support Availability
Our support team is available during the following hours:
Monday – Friday: 8:00 AM – 6:00 PM (EST)
Saturday – Sunday: 10:00 AM – 5:00 PM (EST)
Business Information
Company Name: Madison Wear
Address: Suite C, Level 7 World Trust Tower 50 Stanley Street Central HK (Hong Kong)
Phone number: +14255416096