Refund policy
Refund & Return Policy
Last updated: March 23, 2025
At Madison Wear, customer satisfaction remains one of our top priorities. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined below.
Returns
Not the right fit? No problem — we offer returns or exchanges within 30 days of delivery.
Please note that return shipping costs are the responsibility of the customer. Madison Wear does not provide free returns unless the item received is damaged, defective, or incorrect.
To qualify for a return, all of the following conditions must be met:
- The item must be returned within 30 days of delivery
- The product must be unused, unworn, and in original condition
- All original tags, packaging, accessories, and included components must be returned
- Items showing signs of misuse, excessive wear, or damage after delivery may not qualify for a refund
For hygiene and safety reasons, certain products may not be eligible for return once opened or used.
We reserve the right to reject any return that does not meet these requirements.
How to Request a Return
To initiate a return request, please contact our support team at info@madisonwear.com and include:
- Order number
- Reason for return
- Photos (if the item is damaged or incorrect)
- Full name
- Shipping address
Once your request has been reviewed, we will provide detailed return instructions.
Please do not return items without prior approval, as unauthorized returns may be refused.
Refund Processing
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.
Approved refunds are generally processed within 7 business days after inspection.
Refunds are issued to the original payment method used during checkout.
Please note that depending on your bank or payment provider, refund timing may vary.
Order Cancellation
Orders may be cancelled within 1 hour of purchase.
After this period, your order may already be processed or prepared for shipment, which can make cancellation impossible.
If cancellation is no longer available, you may still request a return after receiving the order, subject to this policy.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include clear photos together with a description of the issue.
If we confirm that the issue resulted from an error on our side, we may offer an appropriate resolution, including:
- Replacement item
- Partial refund
- Full refund
Return shipping costs for approved defective or incorrect items may be covered by Madison Wear.
Non-Returnable Items
Certain items cannot be returned, including:
- Personal care or hygiene-sensitive products
- Gift cards
- Final sale or clearance items (when stated)
Restocking Fees
Madison Wear does not charge any restocking fees when a refund is accepted.
Customs, Duties & Fees
International returns may be subject to customs duties, taxes, or handling charges imposed by local authorities.
Any such charges remain the responsibility of the customer unless otherwise required by applicable law.
Contact Information
Email: info@madisonwear.com
Response Time: Within 24 hours
Customer Support Availability
Our support team is available during the following hours:
Monday – Friday: 8:00 AM – 6:00 PM (EST)
Saturday – Sunday: 10:00 AM – 5:00 PM (EST)
Business Information
Company Name: Madison Wear
Address: Suite C, Level 7 World Trust Tower 50 Stanley Street Central HK (Hong Kong)
Phone number: +14255416096